Sona105 Privacy Policy — Your Information Our Responsibilities

When you create an account, make transactions, or use services on the sona105 platform, certain necessary information is collected. We only collect what is genuinely required to deliver our services properly.

• Voluntarily Provided Information: Information you provide in the registration form or when contacting support is submitted voluntarily.
• Automatically Collected Information: When you browse sona105, certain technical data is automatically collected via cookies and log files.
• Data from Third Parties: Relevant information may be received from payment providers or identity verification agencies.

Sona105 uses your information only for the specific, legitimate purposes outlined below. Your data is never used for any other purpose without your consent.

• Account Management: Your information is needed to create, verify, and manage your account. Device data is used to ensure login security.
• Transaction Processing: Payment details are used to process deposits and withdrawals successfully.
• Customer Support: Account information may be accessed to help resolve your issues quickly.
• Security & Fraud Prevention: Data is analyzed to detect unusual transactions or login patterns.
• Legal Obligations: Retaining certain data to comply with Anti-Money Laundering (AML) and KYC regulations is a legal requirement.
• Service Improvement: Anonymous statistics derived from usage pattern analysis are used to improve your experience on the platform.
• Relevant Communications: Important account updates, security alerts, and promotions based on your preferences will be sent to you.

Sona105 does not sell, rent, or share your personal information for marketing purposes. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Providers: Only the information necessary to process transactions is shared with payment partners, including bKash, Nagad, and Rocket.
• Identity Verification Services: Documents may be shared with licensed verification agencies as part of the KYC process.
• Legal Authorities: Data may be disclosed in compliance with court orders or regulatory authority requests.
• Technology Service Providers: Limited data may be shared with trusted technology partners for hosting, analytics, and security services — all of whom are bound by strict confidentiality agreements.

Sona105 uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. Without them, the platform will not function properly.
• Functionality Cookies: Used to remember your preferred language, theme, and other personalized settings.
• Analytics Cookies: Anonymous statistics are collected to identify which pages get the most traffic and where improvements are needed.
• Cookie Controls: You can disable cookies through your browser settings. However, turning off essential cookies may cause some features to stop working correctly.

Sona105 follows the highest industry standards to keep your data secure. Our security infrastructure provides protection at multiple layers.

• AES-256 Encryption: All sensitive data is stored with military-grade encryption.
• SSL/TLS Protocol: All data transfers between your browser and our servers take place over encrypted channels.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Firewall & DDoS Protection: Advanced firewall and distributed denial-of-service protection are in place to defend against external attacks.
• Access Controls: Our staff can only access the data required for their specific role — a strict minimum-access policy is enforced at all times.

Sona105 does not retain data longer than necessary. Each type of information has a defined retention period based on legal obligations and business requirements.

Upon a request to close your account, all data beyond the legally required retention period will be deleted within 30 days.

As a sona105 user, you have full control over your personal data. We uphold the following rights in accordance with GDPR and international data protection laws.

Sona105 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age Verification: Age is verified at registration. Users under 18 are not permitted to create an account.
• Unintentional Collection: If we have inadvertently collected information from a minor, please notify us immediately — the data will be deleted and the account will be closed.
• Parental Controls: Use a PIN or parental controls on your device to prevent children in your household from accessing this platform.

Sona105 reserves the right to update this Privacy Policy as needed. Users will be notified before any significant changes take effect.

• Change Notification: For significant changes, you will be notified at least 7 days in advance via email or an on-platform notification.
• Date of Update: The date of each revision will always be shown at the top of this page.
• Compliance: Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If You Have a Concern: If you do not agree to the updated policy, you may request account closure and submit a request for your data to be deleted.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our dedicated privacy team is ready to respond to your message promptly.

• Email: [email protected] — Email us directly for any privacy-related matters.
• Live Chat: Chat with us in Bangla via 24/7 live chat support — get the fastest resolution possible.
• Response Time: General requests are responded to within 48 hours; data access or deletion requests within 30 days.
• Third-Party Authorities: If we are unable to resolve your concern, you have the right to lodge a complaint with an independent data protection authority.